Garbled Voice - A garbled voice signal is one where the actual character of the voice is altered to a significant degree and often has a quality that fluctuates. It can be heard at either end of the call, in varying degrees and with many combinations of delay and loss within the echoed signal. This category is further divided:Įchoed Voice - Echo is where the voice signal is repeated on the line. This is typically any problem that affects the voice itself. One such example, among the samples provided in this document, is a motor sound. Some noises are so severe that the voice becomes unintelligible. Static, hum, crosstalk, and intermittent popping tones are examples where the calling and called parties can understand each other, but with some effort. Noise typically leaves the conversation intelligible but still far from excellent. This is typically any noise on the line or in a voicemail message in addition to the voice signal. These definitions were developed and applied in order to categorize the voice quality problem symptoms: If you agree, an appropriate portion of the wav file can be used in this document and referenced from the TAC CC so that others can share the benefit of your experiences. wav file can be attached to the case and assist in the communication of the problem symptom. The Technical Support engineer might ask you to make use of a Cisco utility that allows you to capture the Real Time Protocol (RTP) stream of the problem and convert it to a. If no resolution is gained by use of the Cisco Support Community, make use of the symptoms vocabulary defined in this document in order to raise a Technical Support service request. You might wish to provide your users with a link to this document if you have not personally heard the symptom.Īccess the Cisco Support Community in order to research the problem or ask questions. This is the suggested high level procedure to troubleshoot voice quality problems, in conjunction with this document:Ĭheck the sound files in this document for a symptom that matches or resembles the one that is experienced. This document is intended to be a living resource in that the symptoms listed are expected to be revised as new problems arise and additional recordings become available. The sound files and names of symptoms used in this document are based on common language used in Cisco Technical Support service requests, on the Technical Support website, and other sources. Also included where possible are one or more common causes (not necessarily the only ones) for the symptom that is defined.

Sound files are included to aid in the process of identification of the symptom. The document defines a vocabulary that can be used to discuss symptoms of voice quality problems.

Waves nx sounds weird